General Information

Information You May Need

We want to prevent any issues that may come up as you browse through our collections. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.

Palette

WHAT IS YOUR RETURN POLICY?

We gladly accept returns for non-personalized items in excellent and new condition within 3 days of receipt of the item at the buyers expense for a full refund minus shipping.  Due to the handmade nature of personalized items, we are unable to accept returns on these but please contact us if you have any problems.

PROCESSING TIMES

Our current processing times are 1-2 weeks for all orders.  When possible, items will be shipped sooner.

Abstract Smoke
Colorful Pens

CAN I CANCEL MY ORDER?

We understand things come up from time to time and we are sorry you want to cancel your order.  Personalized items may be canceled as long as we have not yet started the personalization part of the item.  Non personalized items may be canceled anytime before being shipped.